Your health and safety is our priority
Your health and safety is our priority
We want to assure all our clients, clinicians, partners and stakeholders that we’re doing everything we can to reduce the risks of COVID-19, and doing our part for the wider community.
Alert Level 3
For regions at Alert Level 3, in-person appointments are being cancelled in favour of video conferencing (telehealth) appointments, where appropriate.
Alert Level 2
For regions at Alert Level 2, in-person appointments will continue with added health and safety practices to minimise the risks related to COVID-19. These include:
Your Focus on Potential clinician will contact you prior to booking or attending any appointment to check on the health status of you and others in your household. If you or others in your household are feeling unwell, being tested for COVID-19, awaiting test results, or have been diagnosed with COVID-19, please let them know.
If you’d prefer not to have in-person contact at this time, that’s okay. Let us know and we can explore alternatives such as delivering sessions using video conferencing (telehealth), or postponing your appointment until it’s safe.
If you have a smartphone or computer with access to the internet and a webcam, there may be some services we can deliver to you remotely. We use secure and free video conferencing tools, which are available to all clients.Speak with your clinician about the options available to you.
It’s totally normal to feel anxious in times like these. Speak with our clinicians if you have questions or concerns. Or, use the 24-hour free service from 1737 (text or phone) to receive support from trained counsellors. To find out more, visit www.1737.org.nz.
Tips and advice for your health and wellbeing
Remember, it’s normal to feel sad, stressed, confused, scared or angry during a crisis.
Where possible continue with your daily routine and maintain a healthy lifestyle.
Don’t turn to drugs or alcohol to deal with your emotions.
Be mindful about the information you become exposed to and limit access to social media which may be portraying false information.
Parents and carers may need to give extra attention to children affected by quarantine or exposure to the news.