At Focus on Potential, we work hard to ensure the integrity, security and privacy of personal information.
We are committed to the principles and requirements set out in the Privacy Act 2020 and the Health Information Privacy Code 1994.
This statement lets you know:
The Office of the Privacy Commissioner provides further details of the New Zealand Privacy Act and how it protects personal information in New Zealand.
We take reasonable steps to ensure that the person we are collecting information from is aware of what is being collected, why it is being collected and who might receive it.
Our team obtain consent from clients to discuss and collect their personal information at the outset of the relationship. The information that we collect and use includes:
We may collect your information from you in a variety of ways including face-to-face, over the telephone, through an on-line form, through a paper form or by email.
Sometimes we will collect personal information from a third party or a publicly available source if it is unreasonable or impracticable to collect the personal information directly from you.
We may also collect information about you from another source if you have given your consent for this.
We use your personal information only to provide services including assessment and rehabilitation or if it is necessary for us to meet legal and regulatory obligations.
We will only share personal information if we are using it for the reason we collected it, if you have given your consent, or where there are other legal or compliance reasons.
We are committed to keeping personal information secure and safe.
We will ensure that all personal information we collect, use or disclose is accurate, complete and up-to date.
If you have assessed your personal information and it is incorrect, you can request us to change it. We will let you know when we have received your request and have started checking your information with the original author.
If we are holding factually incorrect information, we will update the information on your file and on any documentation produced by us.
Sometimes we may not be able to make the change you have requested. This is usually because it relates to opinion-based information such as a medical assessment, or is part of documentation completed by a third-party which we do not have authority to amend. If this is the case:
If you wish to request your information or request an update to the information we have on your file, please speak with your clinician or contact us through our online request form.